Returns & Exchanges
At BeautyOnTApp, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return unopened and unused products within 14 days of delivery.
Verify Eligibility
Ensure your beauty products are in their original, sealed packaging and have not been used or tampered with due to hygiene regulations.
Contact Support
Email our dedicated support team with your order number and a brief explanation for the return to receive your unique Return Authorization code.
Package Your Items
Securely pack the items in their original box to prevent damage during transit and include the Return Authorization slip inside the package.
Ship and Track
Drop off your package at any authorized courier point and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing